## Hickory Blog

**[Are Your Learning and Development Programs Effective? Here is What to Ask](/content/blog/are-your-learning-and-development-programs-effective-here-is-what-to-ask/index.html)**  
By  
Alex  
Ortiz

**[How to Update Your Employee Training Without Stressing Everyone Out](/content/blog/how-to-update-your-employee-training-without-stressing-everyone-out/index.html)**  
By  
Brian  
Tobal

**[How To Ask Better Questions (And Why The Success Of Your Employee Training Depends On It)](/content/blog/how-to-ask-better-questions-and-why-the-success-of-your-employee-training-depends-on-it/index.html)**  
By  
Brian  
Tobal

**[The #1 Thing Most Customer Service Training Programs Get Dead Wrong](/content/blog/the-1-thing-most-customer-service-training-programs-get-dead-wrong/index.html)**  
By  
Brian  
Tobal

**[How Much Does Speed Impact Customer Satisfaction Scores?](/content/blog/how-much-does-speed-impact-customer-satisfaction-scores/index.html)**  
By  
Brian  
Tobal

**[The Biggest Myth In Customer Service, Debunked](/content/blog/the-biggest-myth-in-customer-service-debunked/index.html)**  
By

**[3 Ways To Build Failure Into Your Employee Training (And Why You Should)](/content/blog/3-ways-to-build-failure-into-your-employee-training-and-why-you-should/index.html)**  
By  
Brian  
Tobal

**[Why Most Business’ Policy Changes Don’t Stick (Hint: It’s The Employee Training)](/content/blog/why-most-business-policy-changes-dont-stick-hint-its-the-employee-training/index.html)**  
By  
Brian  
Tobal

**[The Best Way to Help Your Employees Retain What They Learn in Training](/content/blog/the-best-way-to-help-your-employees-retain-what-they-learn-in-training/index.html)**  
By  
Brian  
Tobal

**[Memory Retention: Instructional Design Tips #5: User Engagement – Fun!](/content/blog/memory-retention-instructional-design-tips-5-user-engagement-fun/index.html)**  
By  
Dr. Michael  
Hanchett Hanson

**[Memory Retention: Instructional Design Tips #4: User Engagement – Stick and Lures](/content/blog/memory-retention-instructional-design-tips-4-user-engagement-stick-and-lures/index.html)**  
By  
Dr. Michael  
Hanchett Hanson

**[Memory Retention: Instructional Design Tips #3: The Rollout Schedule](/content/blog/memory-retention-instructional-design-tips-3-the-rollout-schedule/index.html)**  
By  
Dr. Michael  
Hanchett Hanson

**[Memory Retention: Instructional Design Tips #2: Selecting Content](/content/blog/memory-retention-instructional-design-tips-2-selecting-content/index.html)**  
By  
Dr. Michael  
Hanchett Hanson

**[Memory Retention: Instructional Design Tips #1: The Plan](/content/blog/memory-retention-instructional-design-tips-1-the-plan/index.html)**  
By  
Dr. Michael  
Hanchett Hanson

**[Is Memory Still Important?](/content/blog/is-memory-still-important/index.html)**  
By  
Dr. Michael  
Hanchett Hanson

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